Accéder directement au contenu Accéder directement à la navigation
Article dans une revue

Does IS0 9001 quality management system support product innovation? An analysis from the sociotechnical systems theory

Abstract : Purpose Building on the sociotechnical systems theory (STS), the purpose of this paper is to investigate the direct impacts of the social and technical QMs (ISO 9001) practices on both incremental and radical product innovation and the direct relationships relaying QMs (ISO 9001) as a sociotechnical system with incremental and radical product innovation. Design/methodology/approach The paper opted for a survey instrument to collect quantitative data from 82 Moroccan certified ISO 9001 firm. A partial least squares structural equation modeling (PLS-SEM) was used to test the research hypotheses. Findings Results show that the social and technical QMs (ISO 9001) practices do not have a significant relationship with incremental and radical product innovation when they are taken in isolation. However, when ranged together to constitute a whole sociotechnical system of QMs (ISO 9001), QMs (ISO 9001) prove to have a strong positive and significant impact on incremental product innovation and a weak positive and significant impact on radical product innovation. Research limitations/implications Because of the small sample size that might weaken the significance of the results and the use of cross-sectional data, this research may lack a large statistical generalizability vis-à-vis the analytical generalization. Practical implications The results provide useful implications for managers, suggesting that in order to develop their product innovation, they must ensure that both QMs (ISO 9001) social and technical practices achieve a high level of integration without allowing some quality practices to take over. Originality/value Based on the STS, this study is the first to focus primarily on the role of the multi-dimensional structure of QMs (ISO 9001), i.e. social and technical practices, in incremental and radical product innovation.
Type de document :
Article dans une revue
Liste complète des métadonnées

https://hal-univ-lyon3.archives-ouvertes.fr/hal-02142052
Contributeur : Eric Thivant <>
Soumis le : mardi 28 mai 2019 - 13:23:16
Dernière modification le : lundi 10 février 2020 - 12:17:18

Identifiants

Collections

Citation

Younès El Manzani, Mohamed Larbi Sidmou, Jean-Jack Cegarra. Does IS0 9001 quality management system support product innovation? An analysis from the sociotechnical systems theory. International Journal of Quality and Reliability Management, Emerald, 2019, 36 (6), pp.951-982. ⟨10.1108/IJQRM-09-2017-0174⟩. ⟨hal-02142052⟩

Partager

Métriques

Consultations de la notice

86


Données de recherche