Riding the Roller-Coaster of the Accreditation Process at Higher Education Institutions through Employees Engagement

Abstract : This paper describes the use of the Socio-Economic Approach to Management to improve the effectiveness of a hospital in Lebanon. The leadership team and IT department were involved. The details of the process are described. The outcomes included improved commuication and morale, reduced hidden costs and the amount of time patients spent in the waiting area.
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https://hal-univ-lyon3.archives-ouvertes.fr/hal-01907980
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Submitted on : Wednesday, December 19, 2018 - 4:19:41 PM
Last modification on : Wednesday, April 17, 2019 - 5:46:03 PM
Long-term archiving on : Wednesday, March 20, 2019 - 2:05:45 PM

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  • HAL Id : hal-01907980, version 1

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Rana Sawaya, Donabelle Tabchoury, Marc Bonnet. Riding the Roller-Coaster of the Accreditation Process at Higher Education Institutions through Employees Engagement. Theory and Practice of Socio-Economic Management, SEAM Institute, 2018, 3 (2), pp.36-52. ⟨hal-01907980⟩

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