Riding the Roller-Coaster of the Accreditation Process at Higher Education Institutions through Employees Engagement

Rana Sawaya; Donabelle Tabchoury; Marc Bonnet

Riding the Roller-Coaster of the Accreditation Process at Higher Education Institutions through Employees Engagement

Rana Sawaya ¹ Donabelle Tabchoury ² Marc Bonnet ³

2 LIRSA - Laboratoire interdisciplinaire de recherche en sciences de l'action

Abstract : This paper describes the use of the Socio-Economic Approach to Management to improve the effectiveness of a hospital in Lebanon. The leadership team and IT department were involved. The details of the process are described. The outcomes included improved commuication and morale, reduced hidden costs and the amount of time patients spent in the waiting area.

Keywords : Job autonomy Employee engagement Faculty Hidden Costs Healthcare Higher Education Institutions Sustainability Accreditation Administrative Staff Performance SEAM Socio - Economic Safety Patient Delay

Document type :

Journal articles

Domain :

Humanities and Social Sciences

Humanities and Social Sciences / Business administration

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Cited literature [40 references] Display Hide Download

https://hal-univ-lyon3.archives-ouvertes.fr/hal-01907980
Contributor : Marc Bonnet <>
Submitted on : Wednesday, December 19, 2018 - 4:19:41 PM
Last modification on : Wednesday, April 17, 2019 - 5:46:03 PM
Long-term archiving on : Wednesday, March 20, 2019 - 2:05:45 PM

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Riding the Roller-Coaster of the Accreditation Process at Higher Education Institutions through Employees Engagement

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