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Article dans une revue

Investigating the Root Causes of Patient Delay in the Healthcare Industry

Jamil Kobrossi 1 Marc Bonnet 2 Patrick Tabchoury 3
1 University of Balamand - UOB (LIBAN)
2 Centre de Recherche Magellan
3 ISEOR - Institut de Socio-économie des Entreprises et des ORganisations
Abstract : This paper describes the use of the Socio-Economic Approach to Management to improve the effectiveness of a hospital in Lebanon. The leadership team and IT department were involved. The details of the process are described. The outcomes included improved commuication and morale, reduced hidden costs and the amount of time patients spent in the waiting area.
Keywords : Socio - Economic SEAM Performance Hidden Costs Healthcare Safety Patient Delay
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Article dans une revue
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https://hal-univ-lyon3.archives-ouvertes.fr/hal-01907965
Contributeur : Marc Bonnet <>
Soumis le : lundi 29 octobre 2018 - 16:44:27
Dernière modification le : lundi 10 février 2020 - 12:17:18

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  • HAL Id : hal-01907965, version 1

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UNIV-LYON3 | MAGELLAN | UDL

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Jamil Kobrossi, Marc Bonnet, Patrick Tabchoury. Investigating the Root Causes of Patient Delay in the Healthcare Industry. Theory and Practice of Socio-Economic Management, SEAM Institute, 2018, 3 (2), pp.21-35. ⟨hal-01907965⟩

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