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Abstract : This paper describes the use of the Socio-Economic Approach to Management to improve the effectiveness of a hospital in Lebanon. The leadership team and IT department were involved. The details of the process are described. The outcomes included improved commuication and morale, reduced hidden costs and the amount of time patients spent in the waiting area.
https://hal-univ-lyon3.archives-ouvertes.fr/hal-01907965 Contributeur : Marc BONNETConnectez-vous pour contacter le contributeur Soumis le : lundi 29 octobre 2018 - 16:44:27 Dernière modification le : jeudi 17 février 2022 - 12:18:04
Jamil Kobrossi, Marc Bonnet, Patrick Tabchoury. Investigating the Root Causes of Patient Delay in the Healthcare Industry. Theory and Practice of Socio-Economic Management, SEAM Institute, 2018, 3 (2), pp.21-35. ⟨hal-01907965⟩