Investigating the Root Causes of Patient Delay in the Healthcare Industry

Jamil Kobrossi (1) , Marc Bonnet (2) , Patrick Tabchoury (3)

1 UOB - University of Balamand [Liban]
2 Laboratoire de Recherche Magellan
3 ISEOR - Institut de Socio-économie des Entreprises et des ORganisations

This paper describes the use of the Socio-Economic Approach to Management to improve the effectiveness of a hospital in Lebanon. The leadership team and IT department were involved. The details of the process are described. The outcomes included improved commuication and morale, reduced hidden costs and the amount of time patients spent in the waiting area.

Mots clés: Socio - Economic; SEAM; Performance; Hidden Costs; Healthcare; Safety; Patient Delay

Domaines: Sciences de l'Homme et Société; Gestion et management

Jamil Kobrossi, Marc Bonnet, Patrick Tabchoury. Investigating the Root Causes of Patient Delay in the Healthcare Industry. Theory and Practice of Socio-Economic Management, 2018, 3 (2), pp.21-35. ⟨hal-01907965⟩