The role of mediator in customer-firm relations in banking sector

Anna Mardumyan William Sabadie 1
1 Centre de Recherche Magellan
Keywords : complaint handling service failure banking mediator
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Conference papers
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https://hal-univ-lyon3.archives-ouvertes.fr/hal-01386452
Contributor : Anna Mardumyan <>
Submitted on : Monday, October 24, 2016 - 11:08:54 AM
Last modification on : Monday, December 2, 2019 - 12:23:49 PM

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  • HAL Id : hal-01386452, version 1

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UNIV-LYON3 | MAGELLAN | UDL

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Anna Mardumyan, William Sabadie. The role of mediator in customer-firm relations in banking sector. Academy of Marketing Science, Jul 2016, Paris, France. ⟨hal-01386452⟩

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