The mediation in complaint handling: what motivates customers to turn to the mediator?

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https://hal-univ-lyon3.archives-ouvertes.fr/hal-01386446
Contributor : Anna Mardumyan <>
Submitted on : Monday, October 24, 2016 - 11:05:19 AM
Last modification on : Monday, December 2, 2019 - 12:23:49 PM

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  • HAL Id : hal-01386446, version 1

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Anna Mardumyan, William Sabadie. The mediation in complaint handling: what motivates customers to turn to the mediator?. European Marketing Academy, May 2016, Oslo, Norway. ⟨hal-01386446⟩

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