https://hal-univ-lyon3.archives-ouvertes.fr/hal-01386442
Contributor : Anna Mardumyan
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Submitted on : Monday, October 24, 2016 - 11:01:05 AM
Last modification on : Wednesday, January 23, 2019 - 7:48:10 PM
Anna Mardumyan, William Sabadie. Why do customers want a mediator? Case of triple deviation. Frontiers in Service, Jun 2016, Bergen, Norway. ⟨hal-01386442⟩
