Why do customers want a mediator? Case of triple deviation

Anna Mardumyan William Sabadie 1
1 Centre de Recherche Magellan
Keywords : mediation triple deviation complaint handling
Document type :
Conference papers
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https://hal-univ-lyon3.archives-ouvertes.fr/hal-01386442
Contributor : Anna Mardumyan <>
Submitted on : Monday, October 24, 2016 - 11:01:05 AM
Last modification on : Monday, December 2, 2019 - 12:23:48 PM

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  • HAL Id : hal-01386442, version 1

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UNIV-LYON3 | MAGELLAN | UDL

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Anna Mardumyan, William Sabadie. Why do customers want a mediator? Case of triple deviation. Frontiers in Service, Jun 2016, Bergen, Norway. ⟨hal-01386442⟩

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