Expectable use: An important facet of IT usage

Isabelle Walsh (1) , Mireille Gettler Summa (2) , Michel Kalika (3, 4)

1 SKEMA Business School
2 Université Paris Dauphine-PSL
3 Laboratoire de Recherche Magellan
4 BSI - Business Science Institute

In this article, we add to the growing body of recent theoretical literature on usage, which remains fragmented. We propose a new concept emerging from our work – expectable use – as a dispositional facet of IT usage that may evolve over time, depending on training and context. This facet of usage represents the user’s disposition, or inclination, to use any IT (digital devices, software, etc.) pro-actively and in a self-determined fashion; it includes affective, cognitive and behavioral elements that result from both individual and group factors. With a classic grounded theory stance, we use mixed data and techniques, both qualitative and quantitative, to conceptualize, define, and model this new variable; we develop a quantitative index to assess it at a given moment in time. As a result of our work, we also propose that expectable use should significantly explain effective use and utilization.

Mots clés: Expectable use; IT disposition; IT usage; Mixed-design grounded theory; Typological approach

Domaines: Gestion et management

Isabelle Walsh, Mireille Gettler Summa, Michel Kalika. Expectable use: An important facet of IT usage. Journal of Strategic Information Systems, 2016, ⟨10.1016/j.jsis.2016.01.003⟩. ⟨hal-01286633⟩